Shipping
Yes. We provide free standard shipping within the continental United States.
Standard shipping typically takes 3 to 7 business days, depending on destination. Delivery times may vary based on carrier conditions and location.
Orders are processed within 1 to 2 business days after purchase. Once shipped, you will receive tracking information by email.
International shipping availability depends on your location. Shipping rates and delivery estimates are calculated at checkout where available.
No. Any applicable duties, taxes, or import fees are the responsibility of the recipient.
If your order has not yet shipped, contact support as soon as possible. Once an order has shipped, the address cannot be changed.
Returns
Alpine 1953 accepts returns on eligible products within 30 days of delivery. Returned items must be unused and in original condition.
Products must be unused, in original condition, and include all original packaging and tags. Items showing signs of wear, damage, or alteration may not qualify.
We provide free return shipping for eligible returns within the continental United States. International return shipping costs are the responsibility of the customer.
To initiate a return, submit a request through our returns page or contact support with your order number and reason for return. Instructions will be provided once the request is reviewed.
No. Returns apply to unused products within the 30 day return window. Warranty claims apply to manufacturing defects within the 5 year warranty period.
Warranty
All Alpine 1953 products are backed by a 5 year limited warranty covering manufacturing defects in materials and workmanship from the date of purchase.
The warranty covers defects resulting from materials or workmanship under normal travel use. This includes failures in structural components, trolley systems, handles, wheels, stitching, zippers, and hardware caused by manufacturing faults.
The warranty does not cover normal wear and tear, cosmetic damage such as scratches or dents, damage caused by misuse or accidents, airline damage beyond normal wear, or modifications made after purchase. Shipping costs for replacement parts are not covered.
Airline damage is generally not considered a manufacturing defect. Claims for airline related damage should be filed directly with the carrier at the time of travel.
Replacement parts may be provided at our discretion. Shipping costs for replacement parts are the responsibility of the customer.
Submit a claim through the warranty claims page. You will need proof of purchase, a description of the issue, and clear photographs. Once reviewed, we will determine whether the product qualifies for repair or replacement.
The warranty applies to the original purchaser and requires proof of purchase.
Product Care
Wipe the shell with a soft cloth and mild soap mixed with water. Avoid abrasive cleaners, solvents, or harsh chemicals, as they may damage the finish.
No. Harsh chemicals, alcohol based cleaners, or abrasive products may damage the surface and are not recommended.
The interior lining can be wiped with a damp cloth and mild soap if needed. Allow it to air dry completely before closing the luggage.
Remove debris such as hair, dust, or gravel from the wheel housing periodically. If necessary, wipe the wheels with a damp cloth. Do not apply oil or heavy lubricants unless recommended.
Store your luggage in a cool, dry place. Avoid prolonged exposure to direct sunlight or excessive moisture.
Yes. Scratches, scuffs, and surface wear are expected with regular travel. These do not affect structural integrity and are not considered defects.
Minor scuffs and scratches are cosmetic and typically do not require repair. The matte shell is designed to age naturally with use.
More
Alpine 1953 does not routinely run promotions. Any limited offers will be communicated directly through official channels.
If your order has not yet shipped, contact support as soon as possible. Once an order has been processed or shipped, it cannot be modified or canceled.
Yes. For bulk purchases or corporate inquiries, contact our team with order quantity and requirements. Availability and pricing will be reviewed case by case.
Once your order ships, tracking information will be sent via email. If you do not receive tracking details, contact support with your order number.
We accept major credit cards and standard online payment methods available at checkout.
Alpine 1953 products are currently available through our official website and select authorized channels only.
